Shipping Policy

How long will order processing take?

Orders typically take up to 7 days to process before they ship – excluding weekends and holidays. During the holidays, processing times may take up to 14 days. 

How will it take for me to receive my item?

Shipping to the United States will take 12 - 20 business days.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

 

I ordered multiple items but I have only received one/some of them. Why?

We do our best to reduce costs on your end so that you do not have to pay high taxes/premiums to get your items! If you ordered multiple items from us, it is highly likely that the goods will be shipped in several packages.  Please allow some time for all of your items to arrive.

 

May I make changes to my Order/Shipping Address?

We usually process orders on the same day they are placed. If a change needs to be made to your order, please contact us at hello@hotpotmarket.com ASAP and we will do our best to accommodate that change, BUT we cannot make any promises.

If the item(s) has/have already been shipped from our fulfillment center, we cannot make any changes to the order.

 

I have a question that is not answered in this FAQ. How do I contact you?

Please email us at hello@hotpotmarket.com and we'll respond as soon as we can.